Return policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your items, we are here to assist you with a straightforward return process.

Return Conditions

To be eligible for a return, your items must meet the following criteria:

• The products must be unused and in the same condition as when you received them.
• The products must be returned in their original packaging.

Return Window

You have 14 days from the date you received your order to initiate a return request.

Refund Process

Once we receive your returned items and verify that they meet the return conditions, we will process your refund. Please allow 5 to 10 business days for the refund to be reflected in your original payment method.

How to Start a Return

If you wish to return an item, please send an email to service@orderlyt.com to obtain the return shipping address and further instructions. Our team will guide you through the next steps to ensure your request is handled promptly.